<![CDATA[Ring Supplies Support]]> en-US Tue, 04 Jul 2023 20:21:15 +0000 <![CDATA[International Delivery]]> https://support.ringsupplies.co.uk/article/46/international-delivery Due to the huge number of international parcels being lost or returned by customs we have stopped sending international orders.

We apologise for the inconvenience this may cause

You can use a shipping forwarding service such as Forward To Me

]]> https://support.ringsupplies.co.uk/article/46 Sat, 24 Jul 2021 14:56:27 +0000 <![CDATA[UK Delivery - Please enter your postcode at checkout to view the correct pricing]]> https://support.ringsupplies.co.uk/article/44/uk-delivery If you are seeing an £18 charge at checkout it means that you have not entered your country as United Kingdom and your full postcode - By doing so you will see the correct charge.

At checkout, you will be presented with the postage option/s available for you, which are dependent on your postcode.

The charge for postage...

]]> https://support.ringsupplies.co.uk/article/44 Sat, 24 Jul 2021 14:51:26 +0000 Delivery <![CDATA[Delivery Providers]]> https://support.ringsupplies.co.uk/article/48/delivery-providers We use a number of delivery providers. DPD is used 99% of the time and Royal Mail as a last resort, or where DPD do not cover your address.

From time to time we may change the delivery option chosen during the checkout process to an alternative provider.

]]> https://support.ringsupplies.co.uk/article/48 Sat, 24 Jul 2021 14:58:03 +0000 <![CDATA[Despatch Timescales]]> https://support.ringsupplies.co.uk/article/47/despatch-timescales Orders are usually dispatched the same day if placed before 2PM. Occasionally orders may be despatched up to 48 hours from your order.

Sometimes, due to circumstances beyond our control, orders may be despatched after this time. If your parcel despatch is delayed, we will email you to let you know.

Overseas orders may...

]]> https://support.ringsupplies.co.uk/article/47 Sat, 24 Jul 2021 14:57:24 +0000 <![CDATA[DPD Tracking]]> https://support.ringsupplies.co.uk/article/49/dpd-tracking You can track parcels sent via DPD on this page:

https://www.dpdlocal.co.uk/

DPD provide updates by email/phone and give a 1 hour time window for your delivery.

DPD also provide options to change your delivery or leave in a safe place etc.

]]> https://support.ringsupplies.co.uk/article/49 Sat, 24 Jul 2021 15:15:59 +0000 <![CDATA[Royal Mail Tracking Status]]> https://support.ringsupplies.co.uk/article/45/royal-mail-tracking-status What does this Royal Mail tracking status mean?"This item is on its way to Royal Mail. The sender has advised they’ve despatched your item to us."

We have our post collected daily by Royal Mail, when they collect the parcels they scan a "manifest" which lists all the parcels we have sent. At this point,...

]]> https://support.ringsupplies.co.uk/article/45 Sat, 24 Jul 2021 14:55:23 +0000